Researchers dubbed this project "The Waiter Spit in my Soup!" You might be surprised that over 50 percent of customer service employees are responsible for some sort of deviant behavior toward customers.
Human resources and corporate services director, Jeff Lupinacci, who has worked in all the major regions of the world, gives some advice on attracting and retaining top talent for multi-national, U.S.-based companies.
Welcome to Behind the Story, a program where we take you straight to the source. In this episode we’ll talk about mobile businesses. Now you may think of food trucks – like the ones peppered along university parks – when you hear the phrase ‘mobile business.’ But being mobile isn’t just about offering that late-night taco fix…it’s increasingly become a platform to provide a convenient means for other goods and services. In this episode of Behind the Story, we explore the world of Mobile barbershops. After a story on the businesses we’ll hear from two barbers from Kileen that have made the mobile jump.
Marlene Reed spends much of her time writing published cases for journals and textbooks. She teaches ethics in her classroom using those stories, which are based on real-life experiences from interviews of people who have been faced with difficult decisions.
New York Times best-selling author, Dr. Ken Blanchard, says great leaders inspire others to do what they do best. In this edition of the Business Review, Dr. Blanchard details how a change in thought patterns can help you become a highly effective leader and run a great team.
We commonly believe certain myths about innovation -- that innovation is produced by a lone genius, or that it’s the product of serendipity. The words organized and innovation are rarely heard together but an organized approach to innovation is exactly what America needs today.